Shipping policy

SHIPPING POLICY

Last Updated: August 31, 2026

At Gospel Wears, we aim to provide a smooth, reliable and transparent delivery experience. Gospel Wears is a brand operated by Paintted Buntting Creatives Private Limited.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING & DISPATCH

Orders are generally processed and dispatched within 3–5 working days after successful order confirmation.

For made-to-order, customised or print-on-demand products, additional processing time may be required depending on production requirements and product availability.

Orders placed during sales, promotional periods, holidays or periods of exceptionally high demand may require additional processing time.

Once your order is dispatched, tracking details will be shared with you.

2. DELIVERY TIME

Orders within India are generally delivered within 5–8 working days after dispatch.

In rare cases, delivery may take up to 14 working days due to product availability, logistics or other circumstances beyond our reasonable control.

For certain locations in Jammu & Kashmir and North-Eastern India, delivery may take up to 10 working days or longer, depending on courier serviceability.

Delivery timelines are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Public holidays

  • Extreme weather conditions

  • Natural disasters

  • Courier or logistics delays

  • Remote or difficult-to-service locations

  • Transportation disruptions

  • Government restrictions

  • High order volumes

  • Product availability

  • Incorrect or incomplete address information

  • Other circumstances beyond our reasonable control

3. SHIPPING CHARGES

Prepaid Orders

We offer free shipping on all prepaid orders within India, subject to serviceability.

Cash on Delivery (COD)

100% Cash on Delivery is not available on the Gospel Wears store.

Where COD is available, customers may be required to make a nominal partial payment at the time of placing the order, with the remaining balance payable at the time of delivery.

The applicable partial payment amount may vary depending on the order value, product, delivery location and other operational factors. The applicable amount will be communicated or displayed before the order is confirmed.

The partial-payment system is a customer and business protection measure intended to:

  • Verify genuine orders;

  • Reduce fraudulent or intentionally placed orders;

  • Minimise unnecessary Return-to-Origin (RTO) shipments;

  • Reduce losses arising from unaccepted or repeatedly returned shipments; and

  • Help us continue providing reliable service to genuine customers.

We value our genuine customers and aim to keep the ordering process convenient, transparent and fair.

COD availability may vary based on the delivery location, order value, product and courier serviceability. We reserve the right to restrict, decline or require additional verification for COD orders where necessary.

Any applicable COD charges will be communicated or displayed before the order is confirmed.

4. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared through WhatsApp, email and/or SMS.

The tracking information may include:

  • AWB/tracking number;

  • Courier partner; and

  • Tracking link.

Tracking information may take some time to become active after dispatch.

For tracking-related assistance, please contact us at gospelwears12@gmail.com with your order number.

5. COURIER PARTNERS

Depending on the destination, pincode and serviceability, we may ship orders through logistics partners.

We may also use other reliable courier or logistics partners when required.

The courier partner is selected based on serviceability and operational requirements.

6. DELIVERED BUT NOT RECEIVED

If the tracking status shows "Delivered" but you have not received the order, please first check with:

  • Family members;

  • Neighbours;

  • Flatmates;

  • Building/security staff;

  • Reception/mail room; or

  • Office reception or colleagues.

If the shipment is still not found, please contact us within 48 hours of receiving the delivery notification.

We will raise the matter with the relevant courier partner and initiate an investigation.

Courier investigations may take up to 10-15 working days, depending on the circumstances and courier partner.

If the shipment is confirmed as genuinely lost or incorrectly delivered, we will provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

Customers are strongly advised to report such issues within the 48-hour period so that we can promptly raise the matter with the courier partner.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address and a valid contact number.

If you identify an error in your shipping address after placing an order, please contact us immediately at gospelwears12@gmail.com.

We will try to update the address if the order has not yet been dispatched. Once an order has been dispatched, an address change may not be possible.

If an order is returned because of an incorrect, incomplete or unserviceable address provided by the customer, additional shipping charges may apply for re-shipping.

8. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

Our courier partners may make multiple delivery attempts.

An order may be returned to us as Return-to-Origin (RTO) due to reasons including:

  • Customer refusal to accept the shipment;

  • Customer unavailability after repeated delivery attempts;

  • Incorrect or incomplete address;

  • Incorrect or unreachable phone number;

  • Failure to respond to courier communication; or

  • Other reasons attributable to the customer.

If an order becomes RTO due to reasons attributable to the customer, additional shipping charges may apply for re-shipping the order.

For COD orders, any partial payment already made will be treated in accordance with our Refund & Return Policy, subject to applicable law.

Customers facing genuine delivery difficulties are encouraged to contact us promptly so that we can assist wherever possible.

9. DAMAGED OR TAMPERED PACKAGE

If your package appears damaged, opened or tampered with at the time of delivery, please contact us as soon as possible.

Where applicable, please provide photographs or videos showing:

  • The outer packaging;

  • Shipping label;

  • Visible damage or tampering; and

  • The product received.

This information may be required for investigation with our courier partner.

Any replacement, refund or other resolution will be handled in accordance with our Refund & Return Policy and applicable law.

10. DELAYED DELIVERY

If your order has not been delivered within the estimated delivery period, please contact us with your order number.

We will check the shipment status and, where necessary, coordinate with the relevant courier partner.

While we make reasonable efforts to ensure timely delivery, delivery timelines are estimates and may be affected by circumstances beyond our reasonable control.

11. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, the products may be shipped together or separately depending on product availability, production requirements and logistics considerations.

If products are shipped separately, you may receive separate tracking information.

12. REMOTE & RESTRICTED LOCATIONS

Delivery to remote, rural or difficult-to-service locations may require additional time.

Courier serviceability is determined by the applicable logistics provider and may vary by pincode.

Certain locations or products may not be eligible for delivery due to courier restrictions, geographical limitations or other operational or legal requirements.

If we are unable to deliver an order to your selected location, we may contact you regarding an alternative delivery arrangement or applicable refund.

13. INTERNATIONAL SHIPPING

Unless specifically stated otherwise on our website, Gospel Wears currently offers shipping primarily within India.

If international shipping is made available in the future, additional shipping charges, customs duties, import taxes and other applicable charges may apply.

The customer may be responsible for such charges unless expressly stated otherwise at the time of purchase.

14. CHANGES TO THIS SHIPPING POLICY

Paintted Buntting Creatives Private Limited, operating under the brand name Gospel Wears, reserves the right to update, modify or replace this Shipping Policy at any time.

The latest version will be published on this page along with the updated date.

15. CONTACT US

Gospel Wears
A brand operated by Paintted Buntting Creatives Private Limited

Email: gospelwears12@gmail.com

Address: D3, Danish Nagar, Bhopal, Madhya Pradesh, India

For shipping-related queries or complaints, please mention your order number in your communication.

16. GOVERNING LAW

This Shipping Policy shall be governed by the laws of India.

Any disputes relating to shipping or delivery shall be subject to the jurisdiction provisions stated in our Terms of Service, subject to applicable consumer protection laws and mandatory legal rights.

All disputes are subjected to Bhopal, Madhya Pradesh jurisdiction only.